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AccessSelf‑managed refunds
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Self‑managed refunds
They do not require Iberia’s intervention. They are processed by the agency at the passenger’s request; however, all of them are subject to review/verification and potential ADM issuance by Iberia.
If an agency receives an ADM for a refund with which it does not agree, it must contact iberiarefunds@lamberth.de.
Agencies may refund all tickets issued by the agency itself within twelve months from the date of issuance, in accordance with the applicable fare rules, provided that the ticket/coupon(s) status is open for use, using the same form of payment as originally issued, and when no supporting documentation is required for processing.
Tipology
Voluntary as per fare rules
At the passenger’s request. Tickets issued by the agency, within twelve months of the date of issuance, with coupons in open status.
Taxes
Government taxes will always be refunded, subject to certain country‑specific restrictions.
- If the ticket is partially used, the taxes corresponding to the unused coupon(s) will be refunded.
- If the ticket is unused, all taxes will be refunded in full.
The YQ charge will be governed by the applicable fare regulations.
Cancellation or schedule change of 5 hours or more on fully unused tickets
Cancellation or schedule change of 5 hours or more on IBERIA GROUP flights (IB, YW, I2), for completely unused tickets.
The PNR history must show the *UN* *TK* status for the affected flight(s).
Cancellation or flight number change of one hour, for completely unused tickets
Cancellation or schedule change of 1h or more on IBERIA GROUP flights (IB, YW, I2), for completely unused tickets.
The PNR history must show the *UN* *TK* status for the affected flight(s)
Force majeure causes
The travel agency may process these cases provided that Iberia has published a flexibility policy for the disruption on the Iberia Agencies website | English, under the ‘Flexibilities’ section. List of flexibilities.
Travel cancellation within 24 hours
- For GDS issuances: booking + issuance + cancellation + refund within 24 hours.
- For NDC issuances: issuance + cancellation + refund within 24 hours.
