What ancillaries are available at NDC?

They are currently available: Baggage (15kg, 23kg and 32kg); Priority boarding; Seats; Special baggage (skis, golf, bicycles...), SSR (passengers with special needs, such as wheelchair...).

After issuing a reservation (order), can I purchase ancilliaries?

Yes, after the booking generation any ancilliaries can be added.

¿Is an EMD generated for each ancillary?

Yes, as long as it is paid.

Is it possible to forward or reassociate an EMD from an ancillary?

No, it is not possible at the moment. For these cases you should contact the NDC Call Center (Agency Support).

Can an ancillary be cancelled?

Only for the duration of the Quality Commitment (24h from ticket issuance). Iberia's policy and the Edifact world (GDS) do not allow to do so in any other case.

What kind of fares are available for issuance at NDC?

At NDC we offer all public, private holiday and corporate fares. We also have exclusive fares.

Is it possible to combine different types of families at NDC?

Yes, it is possible.

Is it possible to combine different types of fares at NDC?

Yes, as long as the fare conditions allow it (for example, one way public fare, and return corporate fare).

Is it possible to include mandatory fiscal data for certain countries (Peru, Ecuador, Argentina) in a booking?

Yes, it is possible.

Is it possible to include or exclude taxes in NDC?

No, in NDC it is not possible to perform manual actions on the fares.

Is it possible to broadcast in NDC with Codeshare?

Yes, it is possible.

Is it possible to broadcast in NDC with interline?

Yes, it is possible.

Is it possible to broadcast intermodal (flight and bus, flight and train) on NDC?

Yes, NDC offers the intermodal option of flight + bus/train.

If I make an NDC issuance, what means of payment can I use?

• Iberia accepts several forms of payment through NDC:

• BSP/ARC Cash
• Credit/debit card ( VI, CA, AX, DC, ELO, TP)
• Iberia Voucher
• Iberia Voucher + Cash
• Payment by installments

• Acceptance may vary according to some conditions, such as:

• Country POS (Point of Sale)
• Type of seller/remitter (IATA/ARC accredited, non-IATA/ARC accredited)
• Product (e.g. private holiday fares)

Can I use different means of payment for passengers on an NDC booking?

No, the same means of payment must be used for all passengers on the same booking. The only payment method that can be combined at the moment is voucher + cash.

We are working to be able to make more combined payments.

Is it possible to quote and make reservations for groups/allotment at NDC?

No, at the moment it is not possible.

What is the difference between a VOID and a refund?

• VOID is done on the same day of issuance. This transaction is not reported to BSP.

• The refund is made after the day of the issuance: the sale is reported to BSP on the day it was made, and the refund is made on a different day than the day of the sale.

If a cancellation of an NDC issuance is made, when is it refunded to the customer?

• On the same day

• If a segment has not been flown or there has been a No Show, a VOID of 100% of the services will be made.

• If a segment has been flown or there has been a No Show, the fare rules and the corresponding penalties will be applied.

• Within 24 hours of issuance

• If no segment has been flown or there has been a No Show, 100% of the services will be refunded.

• If a segment has been flown or there has been a No Show, the fare rules and the corresponding penalties will be applied.

• After 24h

• For any cancellation after the initial 24h, the fare rules and penalties will apply.

In case of a VOID or refund, in what form of payment is the refund made?

Money will always be refunded in the original form of payment.

Can a VOID/refund be made without canceling the seat?

No, at NDC it is a single action: the reservation is cancelled and the ticket is voided/refunded.

Can I correct the passenger's first and/or last name?

Yes: in an on-hold or already issued ticket, it is possible to correct up to 3 characters of the passenger's name and/or surname, as long as the passenger has not flown any segment, or a name correction has not been made previously, has no associated ancilliaries (bag and seat), and does not have an associated infant._x000B_Corrections cannot be made for passengers with a resident discount (Spanish market).

Can I add or correct the passenger's contact information?

Yes: for on-hold or already issued tickets, it is possible to add or correct the passenger's email and/or phone number.

Can I add or correct the passenger's Frequent flyer number?

Yes, on on-hold or already issued tickets. _x000B_Important: if the Frequent Flyer is included after issuance, some benefits for certain services may be lost.

What is a voluntary change?

It is any modification of the ticket or service requested by the passenger, when the ticket is on-hold or has already been issued.

What types of changes can be managed from NDC?

The following changes can be made:

• Date

• Time (flight number)

• Class of flight

• Cabin

• Airport within the same city

• Change of number of segments

• Split

• Add ancillaries

• Add/correct contact data, FF or On Business number

• Cancel

• Name correction

Can I split the passengers of the same NDC booking?

It is only possible to split a booking if there is a change in the booking: a cancellation or a change in a passenger of the booking.

What is an involuntary change?

Any change to the ticket or service made by the airline that affects the passenger's ticket, for example:

•  Change in flight schedule.

•  Change of flight.

•  Flight cancellation.

•  Change of seat assignment.

What is the means by which an involuntary change is communicated?

An e-mail will be sent to the agency and/or the customer with the details of the change made. In addition, it will be notified through OCN (Order Change Notification, which replaces the queues in the Edifact world).  

Is it possible to manage in NDC the booking of a passenger due to an involuntary change?

Currently, it is not possible: if the customer wants to fly, but does not accept the alternative offered by the airline, it must be rebooked from Manage my booking on iberia.com, or through the local IB NDC Call Center. (Agency Support).

If the passenger wishes to make a cancellation due to an involuntary change, how should the agency proceed?

It can be done through NDC.

Is it possible to have more than one active IATA in the IAG Portal?

Yes, travel agencies can have as many IATAS as they want.

If the IAG Portal does not have a specific functionality or service, how should the agency proceed?

The agency should contact the local NDC Iberia Call Center (Agency Support).

How do I access my profile information?

To view the information, click on the profile picture in the upper right corner. For complete information, you can click on the Edit button.

How can I change or update my profile and password?

To change or update this information, click on the profile picture in the upper right corner and click on the Edit button. You will need to make the desired changes, and then click Save at the bottom of the screen.

A message will be displayed confirming that the changes were made correctly.

Does the IAG Portal have the same functionalities as other NDC connections?

All new Iberia functionalities will be available for all connections at the same time. Each aggregator will decide which functionalities to develop. In the IAG Portal the functionalities will be developed as IB and BA offer them through the API. 

More information about the IAG Portal can be found here.