• Iberia can only authorise medical cases and special services on flights marketed and operated by Iberia, Air Nostrum, Iberia Express, and Level.

• Requests and reservations for these flights must be made directly with the operating company with its code and flight number.

• Medical authorisations must be made at least 48 hours in advance for scheduled flights and 24 hours in advance for express flights. These times may be extended depending on the availability of equipment (oxygen, etc.), or on request for additional medical information.

• No ticket or MPD will be issued until Iberia has included the transport authorisation in the reservation (PNR).

• All MEDA cases authorised with oxygen requirements will only be valid for the flight(s) requested, and the cancellation must be notified and a new procedure must be carried out when dates or flights need to be changed. The rest of the authorisations will be valid as long as the medical conditions have not changed.

• The Iberia Medical Service will issue authorisations from Monday to Friday between 7am and 3pm (Madrid local time) and on Saturdays from 9am to 11am.

• Iberia will not offer stretcher service on any of its flights.

• If an ambulance service is required, it must be indicated on the INCAD form. More information in the Ambulances section.

• Iberia's medical department may request additional information on the case.

• The need for an accompanying person will be determined by what is filled out in the INCAD (medical report). Only in exceptional cases will the Medical Service decide what type of companion the passenger needs. More information in the Accompanying persons section.

• Passengers whose illness may be affected during or by the flight.

• Passengers with illnesses that may be transmitted to other passengers.

• Passengers whose illness or behaviour may be dangerous to other passengers or pose a threat to flight safety.

• Passengers under the obvious influence of alcohol, drugs or narcotics.

• Passengers who are unable to use the normal seats of the aircraft, and who are unable to put the seat back in an upright position, when required to do so at different stages of the flight.

• Passengers who have been in plaster casts in the twenty-four hours prior to the scheduled departure of their flight, in order to avoid any negative effect on the injured area due to the effect of pressurisation.

• Your customer may also use their own oxygen concentrator or POC. You must check that the device meets the necessary safety features.

• They must be battery operated and flight approved.

• Their size should be around 30x30cm depending on the model. Their location in the aircraft must not take up more space than that allocated to the passenger.

• CPAP and other similar aids will be accepted.

• Iberia aircraft do not have sockets for medical aids.

• Devices such as respirators or other devices must have dry batteries.

• All devices must be able to be disconnected if required for in-flight safety reasons, and will not be accepted if their disconnection could endanger the passenger's life.