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REFUNDS USA - CANADA - PUERTO RICO
Procedure for Iberia refunds
Agencies may handle refunds for fully unused tickets through their GDS reservation system when no documentation is required, and through ARC & BSP when documentation is required.
Agencies will direct refund requests for partially used tickets to Lamberth Airline Solutions at iberiarefunds@lamberth.de Lamberth will process these refunds to the original form of payment, in the case of cash with ACM to the agency through ARC & BSP.
Non-Refundable USA Taxes
When processing refunds, please be aware that the following USA taxes should be considered as non-refundable when they relate to non-refundable fare components, even if unused.
1.
Code US (International Transportation Tax)
2.
Code US (Domestic Transportation Tax)
3.
Code XF (Passenger Facilities Charge)
4.
Code ZP (Flight Segment Tax)
Refunds processed in agency are subject to intervention-checking and possible ADM by Iberia.
