Accessibility Statement
At Iberia, we are continuously working to ensure universal access to our website, regardless of users’ hardware, software, network infrastructure, language, culture, geographic location, or abilities. To this end, we follow the Web Content Accessibility Guidelines (WCAG) 2.0 developed by the W3C-WAI and comply with Level AA conformance requirements.
We work in close collaboration with ILUNION Tecnología y Accesibilidad, a company that has been certifying web accessibility since 2003.
However, if you encounter any difficulties and need assistance with purchasing tickets, obtaining your boarding pass, or accessing information, please do not hesitate to contact us via the following phone numbers.
Accessibility Features of This Website
- Standards compliance with XHTML and CSS: Proper coding ensures content is correctly interpreted by user devices, especially assistive technologies used by people with functional limitations.
- Correct semantic structure: A well-organized presentation scheme that improves content accessibility, with particular attention to headings, lists, and labels—key elements for screen reader navigation.
- Avoidance of deprecated code: Enables assistive technologies to properly interpret and convey content and context to users.
- Use of proportional measurements in style sheets: Empowers users to control how content is displayed on screen.
- Separation of content, presentation, and JavaScript: Ensures users without certain technologies can still access the full content of the page.
- Use of title attributes in links: So that links make sense even out of context.
- Alternatives to dynamic content (JavaScript, Ajax, Videos, etc.): Supports proper navigation and understanding of content for users without access to such technologies.
- Adequate contrast between content and background: Ensures legibility for all users.
- Accessible form design: Ensures that forms do not limit the ability to make inquiries, submit requests, perform content searches, and interact with the site as expected.
- Perceivable: All content and information on the Iberia website are designed to be perceivable by all users.
- Operable: The interface is developed with a user-centered approach, regardless of abilities.
- Understandable: Both content and interface implementation are designed to be easily understood by all users.
- Robust: All operations on the Iberia site are designed, tested, and verified to be compatible with a wide range of user agents and assistive technologies.
Conformance
The Iberia website fully complies with Level AA of the WCAG 2.0, across all pages, processes, and content. It is accessible without interference and compatible with most commonly used assistive technologies.
Accessible Content
The following content and functionalities meet AA accessibility standards and are continuously evolving:
- Purchase of tickets and related products (/buscador-vuelos/)
- Requests for special assistance for visual, hearing, or cognitive disabilities
- Online check-in for flights operated by Iberia (/autocheckin-online/)
- Access to and modification of reservations (/gestion-de-reservas/)
- Flight status information (/llegadas-y-salidas/)
- Flight schedule queries
- Access to and management of personal information in the loyalty program
- Company contact information
Accessibility References
You may also find the following resources helpful to enhance your experience on our website:
- U.S. Federal Government Section 508 Standards
- Visual support tools
- Auditory support tools
- Cognitive support tools
We continue to collaborate with ILUNION Tecnología y Accesibilidad to improve the universal accessibility of Iberia's digital environments.