For Iberia, it is very important to maintain our quality standards when offering our products to travel agencies, as well as to ensure proper compliance with the provisions of IATA Resolution 850m regarding sales and settlement intervention.

 

For this reason, we would like to remind you of our ADM Policies, in this case with special emphasis on the ‘Agency Cards’ policy.

 

The general rule is:

 

‘An ADM will be charged to the agent who made the booking or issued the ticket paid for with an agency card or any other form of payment not authorised by Iberia.’

 

Consequently, Iberia is actively auditing bookings to ensure equitable access to its inventory and the implementation of good practices by all agencies.

 

In addition, we are including reminder documentation to maintain good practices:

 

IB ADM Policy

ADM POC Q&A

Training pills:   

                             ADM basics

                             POC (Point of Contact) basics

                             How to avoid bad practices

                             ADM notification examples

                             Evidence in ADMs (Word and logs)

                             Frequently asked questions about ADMs