In most countries, the entry of animals is strictly regulated by the health authorities. These are the requirements and documentation, as well as the exceptional cases and limitations per country. 

For more information, we recommend consulting the IATA Travel Trade website or contacting the embassy or consulate of the destination country.

Since the type of aircraft limits the number of carriers, at the passenger's request and with the prior authorisation of the reservations, the carriage of animals in the cabin or hold will be accepted, provided that certain conditions are met:

No animal may be transported without prior authorisation. And travel will not be authorised until all journeys have been confirmed.

 Note: Single charge payable exclusively at the airport

*Madrid-Dublin route operated by Iberia Express. Request format: 

To request PETC in this case, the request must be made within the booking specifically using any of the following formats:

SR PETC-ANIMAL free text TTL XKG DIM45X35X25CM

SR PETC-DOG BICHON BICHON TTL 5KG DIM42X29X21CM

SR PETC - CAT 2MIXTOS TTL 8KG DIM45X35X25CM

Any error or variation in this format will invalidate the request and the response will be as follows:

9 SSR OTHS 1A PETC FREE TEXT EXAMPLE CAT SIAMESE TTL 6KG DIM50X50X70CM          

10 SSR OTHS 1A PETC FOR MORE INFORMATION PLEASE REFER TO IBERAGENCIAS.COM

To avoid any inconvenience, transport must be requested at the time of ticket purchase, preferably 48 hours prior to flight departure. See here for the requirements for travelling with an assistance dog to different countries. 

When accompanying visually impaired, hearing impaired or instructors, an SSR SVAN element including the weight and breed of the animal must be included in the PNR.

No animal may be carried without prior authorisation. And travel will not be authorised until all journeys have been confirmed.

Nota: Single charge payable exclusively at the airport.

(*) South Africa only admits animals per Charge.

Note: AVIH service from/to LHR is not offered. Although the system confirms it, they cannot be admitted to the flight due to airport infrastructure limitations.

Due to the mandatory disinfection required by the Egyptian health authorities, the transport of live animals in the hold (AVIH) is not permitted on flights to Cairo operated by Iberia Express.

The AVIH service  to/from Boston (BOS), Washington (WAS), Recife (REC) and Fortaleza (FOR) is not offered. Even if confirmed by the system, they cannot be admitted to the flight due to operational reasons.

Passengers flying with pets (PET or AVIH) coming from third countries with final destination an airport without Customs, must go through Customs control in MADRID (first point of contact in Spanish territory - Regulation (EU) nº 576/2013 and Decision 2007/25/CE October 2017).