• Iberia can only authorise medical cases and special services on flights marketed and operated by Iberia, Air Nostrum, Iberia Express, and Level.

• Requests and reservations for these flights must be made directly with the operating company with its code and flight number.

• Medical authorisations must be made at least 48 hours in advance for scheduled flights and 24 hours in advance for express flights. These times may be extended depending on the availability of equipment (oxygen, etc.), or on request for additional medical information.

• No ticket or MPD will be issued until Iberia has included the transport authorisation in the reservation (PNR).

• All MEDA cases authorised with oxygen requirements will only be valid for the flight(s) requested, and the cancellation must be notified and a new procedure must be carried out when dates or flights need to be changed. The rest of the authorisations will be valid as long as the medical conditions have not changed.

• The Iberia Medical Service will issue authorisations from Monday to Friday between 7am and 3pm (Madrid local time) and on Saturdays from 9am to 11am.

• Iberia will not offer stretcher service on any of its flights.

• If an ambulance service is required, it must be indicated on the INCAD form. More information in the Ambulances section.

• Iberia's medical department may request additional information on the case.

• The need for an accompanying person will be determined by what is filled out in the INCAD (medical report). Only in exceptional cases will the Medical Service decide what type of companion the passenger needs. More information in the Accompanying persons section.

• Passengers whose illness may be affected during or by the flight.

• Passengers with illnesses that may be transmitted to other passengers.

• Passengers whose illness or behaviour may be dangerous to other passengers or pose a threat to flight safety.

• Passengers under the obvious influence of alcohol, drugs or narcotics.

• Passengers who are unable to use the normal seats of the aircraft, and who are unable to put the seat back in an upright position, when required to do so at different stages of the flight.

• Passengers who have been in plaster casts in the twenty-four hours prior to the scheduled departure of their flight, in order to avoid any negative effect on the injured area due to the effect of pressurisation.

• Your customer may also use their own oxygen concentrator or POC. You must check that the device meets the necessary safety features.

• They must be battery operated and flight approved.

• Their size should be around 30x30cm depending on the model. Their location in the aircraft must not take up more space than that allocated to the passenger.

• CPAP and other similar aids will be accepted.

• Iberia aircraft do not have sockets for medical aids.

• Devices such as respirators or other devices must have dry batteries.

• All devices must be able to be disconnected if required for in-flight safety reasons, and will not be accepted if their disconnection could endanger the passenger's life.

All relevant data from the INCAD/MEDIF form must be sent only and exclusively to Iberia in the following format:

• Transaction: SR MEDA IB-01 surname first name gender age.
Response: SSR MEDA IB 01 surname first name gender age.

• Transaction: SR MEDA IB-05 to 06 no.
Response: SR MEDA IB 05 to 06 no.

The telex reference sent when requesting the medical authorization must be included in the PNR with the OSI element:

• Transaction: OS IB requested transport MADSMIB TLX 230501.
Response: OSI IB requested transport MADSMIB TLX 230501.

Once the transport is authorized, all information regarding the passenger’s condition will be removed from the active part of the PNR, deleting the SSR MEDA.

• Exception: SSR MEDA IB 10 OXYGEN xlts/min.

In addition to the SSR MEDA IB 10 (if requested), make sure that all requested special services are present in the active part of the PNR.

Furthermore, the telex reference of the request should be replaced with the telex reference of the confirmation received:

• Transaction: OS IB authorized transport MADSMIB TLX 230853.
Response: OSI IB authorized transport MADSMIB TLX 230853.

The marketing company will inform the operating company when a customer requires medical authorization by sending an email with an attached PDF file of the MEDIF form from the marketing company.

This information will be sent upon receipt of the documentation from the customer's doctor. This information will validate the medical authorization from the marketing company for the passenger to travel.

By sending the MEDA documentation to the operating company, the company ensures that its Medical Service has authorized the customer as agreed.

The IB office processing the MEDA service must email both the INCAD and the following information to the IB medical service.

The email must include the following fields and should be directed to: 

paxmedaib@ib.es and specialservices@iberia.es

The subject line must contain the following elements:

Details of the request, passenger name/flight number and *marketing flight number/date/route.

• Subject of the request and reservation code – for example, oxygen on board / X34HY7.

• Passenger name – Passenger's surname/first name.

• Flight number – The operator’s number should come first, followed by the marketing flight number.

• Date and route should be included.

The following SSRs must be included in the reservation for all affected flights in the following order:

When the medical service receives the authorization from the operator, it will communicate this to the office handling the service so that the latter includes SSRs 3 & 4.

It is only upon receipt of the medical documentation from the operator and the inclusion of the last SSR by the marketing company that the medical case is approved and the customer can be informed.