Lost and found
Lost and found
If your customer has forgotten a personal item on a flight operated by IB, I2, YW, LL or in the Iberia VIP or UM lounges, to claim it, you must access the I have lost an item platform and follow these steps:
1.
Register.
2.
Fill in the fields, including all the information that may help to identify it (specific characteristics, brand, stains, scratches, etc.).
3.
Indicate the date and where you lost it.
4.
Contact details so that you can be notified.
Lost and found
If your client has forgotten the object at the airport (boarding lounges, checkpoints, etc) he/she should contact the lost property office at the same airport.
Important:
• Personal identification documents (ID cards, passports, etc.) are handed over to the airport authorities.
• Due to storage constraints, items found will be kept for a maximum of one month from the date of their location.
• Perishable goods will be destroyed the following day.
• For more information click here.