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Refunds in Spain
General information about reimbursement
1.
General queries about refunds should be sent to the following e-mail address: reembolsosagencias@iberia.es.
2.
For IATA agencies, specific requests for reimbursement of documents will be made through www.iberiagencias.com, registering with username and password to access Online Requests-Refunds. In addition, you must complete the request Home > Online Requests > Refunds.
3.
For non-IATA agencies, the management will be done through reembolsosagencias@iberia.es.
4.
Both the web and e-mail will be for the exclusive use of travel agencies. When a request has already been processed on the web, all the formalities and communications will be carried out through this channel.
5.
All requested documentation will be accepted scanned. Original documents will always be scanned.
6.
The calculation and management of reimbursements processed directly by the agencies will be made to the agencies themselves.
Essential reading
The following casuistry sets out the cases admissible by Iberia for reimbursement processing.
Failure to comply with the requirements detailed will result in the reimbursement not being accepted by Iberia and the corresponding charge.
The fact that the system admits an automatic refund through CRS (Central Reservation System) does not presuppose acceptance by the company, which reserves the right to audit at any time it deems appropriate within the legally established deadlines, and to act accordingly.
The casuistry is divided into three: self-manageable refunds, non-self-manageable refunds and refunds exclusively by Iberia.
Disclaimers
Información general
• The voucher will not be nominal, will be non-refundable and may be used on any Iberia network flight, valid for one year from the date of issue.
• An EMD is a nominal and non-transferable document. It will be issued in the name of the ticket holder, not in the name of companies or other entities. It is non-refundable and can only be exchanged to pay for other Iberia tickets.
Fees
Government fees will always be refunded:
*If partially used, those corresponding to the coupon/coupons not flown will be refunded.
*If unused, they will be refunded in full.
The YQ charge will be governed by the tariff regulation.
Requests made on the same day of issuance (void):
They should send the request to reembolsosagencias@iberia.es , identifying themselves in the subject line as non-IATA Agency or weblink Agency.
For all purposes, the time of cancellation request will be considered as the time of sending the e-mail.
A refund will always be made; there will be no possibility of a void
Requests made the day after issuance (waiver of the trip within 24 hours prior to the flight):
They should send the request to reembolsosagencias@iberia.es, identifying themselves in the subject line as non-IATA Agency or weblink Agency.
For all purposes, the time of cancellation request will be considered as the time of sending the e-mail.
