The date of admission and the date of travel must coincide. Accredited with original hospital admission report and photocopy of family book proving relationship.

If applicable, a voucher will be issued in exchange.

Debe coincidir enfermedad y viaje. Acreditado con Certificado Médico Oficial.

Si procede se emitirá bono a cambio 

Date of death and date of travel must coincide. Attested with original death certificate and photocopy of family book(s) with family relationship. Same documentation for passengers flying with him/her.

If applicable, a voucher will be issued in exchange. 

According to the fare rule/fare component, when the ticket is partially used.

It must be supported by a medical certificate, laboratory test, etc., issued in the passenger’s name, indicating a positive COVID result within the 7 days prior to the flight.

The required documentation will be specified in the request.

Cancellation / schedule change of 5 hours or more, on flights operated by the IBERIA Group (IB, YW, I2), for tickets with flown coupons.

Cancellation or delay due to an incident attributable to the Iberia Group, occurring on the day of the flight:

• more than 3 hours on short- and medium‑haul flights
• equal to or greater than 5 hours on long‑haul flights
• resulting in a missed connection

Schedule change of 5 hours or more in any of the flights booked by the passenger and listed in the PNR, operated by any airline that is NOT part of the IBERIA Group (IB, YW, I2), applicable to both fully unused tickets and tickets with flown coupons

Tickets in checked‑in, boarded, airport control status, or any other status that is not open for use

Original agency tickets reissued by Iberia

Original travel agency tickets reissued by another carrier

Tickets/EMDs issued more than 12 months and less than 18 months ago

Tickets issued more than 18 months ago, only if the fare is refundable.

If applicable due to expiration, a voucher will be issued in exchange, with a €80 fee

The trip cannot be carried out by air, and an alternative by road will be offered and accepted by the passenger

EMDs issued by Iberia or by an agency will not be self‑manageable under any circumstances, nor with any type of authorization

The passenger does not travel in the paid class/route on one of the segments operated by Iberia

The passenger does not travel in the paid class/route on one of the segments operated by other airlines

Tickets refunded by the agency in error, for an amount lower than the amount due

Tickets refunded by the agency in error, for an amount higher than the amount due.

Two or more documents issued exactly the same: same flights, schedules, route, name, fare, with no differences between them.

• NAME CHANGES. Not self‑manageable and always requiring explicit authorization from Groups.
• SPORTS GROUPS. Not self‑manageable. Only for health-related matters, supported by a medical certificate.

Tickets issued by agencies that are not active in BSP, or whose offices have closed.

Processed via https://agencias.iberia.com/. Log in with your registered user to perform the corresponding operations in the Refunds section