If the date criteria comply with the Israel Consumer Protection Law (see law text clauses 1 & 2 below), you can self-managed the refund in your GDS by adhering to the endorsement entries and process below.

Please be aware that it is your responsibility to check the date criteria and their compliance.

Note for refund requests for reissued tickets: both the reissue date and the refund date must fall within the date criteria of the law.

All Refund applications require a passenger category endorsement text and if the relevant endorsement text is missing, and ADM will be issued.

If the date criteria comply with the Israel Consumer Protection Law (see law text clauses 1 & 2 below), please call IB Trade Support.

The ticket needs to be issued in Israel with the journey starting or passing through TLV.

A separate ticket issued in conjunction with TLV route can be refunded as well. For Example: Travel agent issued ticket for TLV-LON-TLV on LY (subject to verification) and issued a separate ticket for LON-CDG-LON on BA.

If above conditions are met, the ticket may be refunded by notice in writing:

• Within fourteen days of the date of purchase (if 14th day falls on a Saturday or holiday and extra 1 day is given) or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and...

• At least seven days, not being days of rest, before the date of departure. For Example:

a) If ticket was issued on 01Jan19 for travel on 17Jan19. Travel agent is calling us on 14Jan19 so in this case cancellation will be as per fare rules as we only have 3 days before departure.

b) If ticket issued on 01Feb19 for travel on 28Feb19 and travel agent is calling on 17 Feb then we will apply the above policy considering 15Feb and 16Feb (Friday and Saturday) as days of rest.


In such cases, the cancellation fee shall be equal to 5% of the price of the ticket or ILS 100, whichever is lower. Otherwise cancellation fees as per fare rule will apply.

Within four months of the date of purchase or of receipt of a document containing the details listed in article 14C(b) - whichever is later; and...

At least seven days, not being days of rest, before the date of departure.

This will apply solely on transactions which included a conversation between the dealer and the consumer (including a conversation by means of electronic communication).

In such cases, the cancellation fee shall be equal to 5% of the price of the ticket or ILS 100, whichever is lower. Otherwise cancellation fees are as per fare rule will apply.