• It is possible to request a cot on board on long-haul flights, for babies up to 8 months old and weighing no more than 11kg.
• The procedure consists of two steps: requesting the SSR BSCT service and, once this service has been confirmed, requesting the seat suitable for the installation of the cot (ST/I).
• Once the request for a cot is made and the SSR BSCT is confirmed, the system will automatically launch the request for the seat assigned for the installation of the cot, which is free.

With some clarifications:

1- If the passenger already had a previous seat reservation, it will not be overwritten when adding the BSCT. It is important to check the reserved seat.

• For GDS reservations:

  • The agency can remove the previous seat from the reservation before making the request for the cot (SSR) so that the system will automatically reserve the correct one.

  • If the service has already been requested (SSR), the previously booked seat can be removed and requested as before, with the ST/I transaction (which will continue to work).

     

• If you have previously issued EMDs, you can request a refund:

   

• POS Spain > directly through the website indicating ‘asiento infant’.

   

• Rest of POS > prior to prior authorisation with tactix from Serviagencias through your usual channel.

   

• NDC bookings or other cases where the agency is not autonomous - you can contact our Contact Centre.

   

2- If the passenger has already checked-in, the seat already assigned and shown on their boarding pass will not be overwritten.

A child (CHLD) who has reached the age of two and has not reached the age of 12 on the date of the flight and travels accompanied by a person older than 16 years. Travels occupying a seat.

It will be necessary to enter an SSR CHLD element in the reservation, including the child's date of birth, with day / month / year.

Children with Child (between 2 and 11 years of age) and Infant (under 2 years of age travelling with an adult) discount tickets will have the same free baggage allowance as the adult and, in addition, may bring a folding pushchair/stroller or a car seat.

When you travel with your infant and bring your own pushchair, you have the option of either keeping the pushchair with you until you enter the aircraft or checking it in like the rest of your baggage. If you take it to the door of the plane, you will be able to transport it in the cabin when the space available on the flight allows you to do so. Otherwise, it will be removed by the flight crew, deposited in the hold and delivered at the aircraft door on arrival.

This service is NOT guaranteed throughout the Iberia Group airport network. There are destinations that, by law, prohibit the use of passengers' own pushchairs at the airport, so on these journeys, pushchairs will be delivered to the baggage reclaim belt at arrivals or, if you are travelling on a connecting flight, they will always be checked in at the final destination.

If you check it in as hold baggage, it will be collected with the rest of the baggage on the corresponding belts in the arrival lounges.

All passengers over 14 years of age must carry an ID card or passport.

On domestic flights, children under 14 are not obliged to carry it, but if they do, they will be able to prove it more easily.

On international flights (European and Third Countries), as there are no standardised regulations, all minors, accompanied or unaccompanied, and regardless of their age, must present their own document, ID card or passport (with authorisation formalised at a police station if they are travelling alone), as well as complying with the requirements of the country they are travelling to.